McDonald’s workers in the 1990s Soviet Union were required to smile – regardless of cultural norms that discourage excessive smiling. This NPR podcast explains what happened in the aftermath, as customers grew to like it… and workers did, too!
Tag Archives: nonverbals
The Indian head-shake: Decoded
This intriguing nonverbal gesture has been the source of much intercultural confusion… and humor!
Watch the video “Indian Headshakes: What do they mean?”, and read about reactions to this video.
Intercultural Resources 